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Information for Healthcare professionals

The information provided here is for health care or social care professionals who are looking for a care solution. If you do not work in health or social care, please refer to our Looking for Care page to be redirected to more relevant information.

Social Services Experience

Helping Hands has a long and successful history of working with Social Services across the country; in fact we successfully support one in every two cases that social services approach us with. Over the years we have enabled over 1000 people to stay or return home with a Live-in Carer, promoting their independence behind their own front door.

Established in 1989, Helping Hands Homecare provides in home personal care assistance for the elderly and young adults via our Live-in Care service. We care for individuals with varying conditions, ranging from Dementia and Alzheimer’s, to Multiple Sclerosis, to Strokes.

We also offer hourly domiciliary care via our Hourly Care service. For short-term or emergency care cover we have a Live-in Respite Care service, if a regular care giver is unavailable for two weeks or longer.

We currently have block contracts with South Warwickshire Social Services and Worcestershire Social Services, delivering over 5000 hours of care per week. Our Live-in Care service supports a number of social services across the country and is a potential solution for the critical issue of bed blocking. 

Helping Hands Homecare is fully regulated by the CQC.  Please feel free to view our CQC Inspection Report. We are also a member of the UKHCA, the professional association of homecare providers.

Frequently Asked Questions

We regularly work with health care professionals such as Social Workers, Community Matrons and Intermediate Care Teams to successfully place and manage ongoing packages of care. We’ve answered some of the more common questions in our Ask the Experts FAQs section. If we haven’t answered yours, please contact us.

Live-in Care promotes independence

Live-in Care is a modern full-time care solution that allows a customer to stay at home in familiar, relaxed surroundings with a comfortable routine. There is none of the disruption or confusion that often comes with a move to a new unfamiliar environment and the level of care and support is incomparable.

For those that value their independence, that want to stay behind their own front door and not have to leave their cherished home or pets, Live-in Care is the perfect solution. A fully trained Live-in Carer lives in the home and provides bespoke one-to-one full time care and companionship, following an agreed support plan that is personalised to the individual with input from all parties involved, both personally and professionally.

Continuity matters

Our experience has taught us that continuity of care is really important, especially for customers suffering with Dementia or Alzheimer’s, where learning a new face or a new routine can be very distressing. Continuity of care helps with familiarity, developing comfortable routines and builds a trusting relationship with the Carer. We aim to have our Carers stay in the home for 5 – 8 weeks; they then take a short 1 -2 week break before returning.

Peace of Mind

From our Head Office in Alcester we directly employ over 900 staff, with specialist Live-in Care Managers, in-house training and legal compliance teams. Many care agencies work as introductory agencies, we don’t. Our Carers are our responsibility. We guarantee cover for our customers so they will never be left stranded. If they have any problems or concerns they have access to their own Live-in Care Manager and a 24 hour emergency care number; this level of care and support offers peace of mind to the professionals involved as well as the family.

Next Steps

Deciding on the best method of care is a difficult decision even for a health care professional as every case and situation is different. Take a look at our Next Steps guide to see the process we take our customers through.

You may find these downloadable documents helpful.